Returns and Exchanges
Floto does its best to ensure that you are satisfied with every purchase. However, should any item fall short of your expectations for any reason, return it to us unused and we will refund your money or exchange it for your - whichever you choose.
Our products are made from natural materials which can vary slightly in color and texture. Slight variations in color are not considered defects but rather characteristics of natural full grain leather. Some of our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.
Return within 60 days of receipt: Floto gladly accepts returns of unused, or defective merchandise purchased through our catalog and web site for a full refund of the item price.
Return after 60 days of receipt: Floto will gladly make an exchange or issue merchandise credit for the price at the time of sale for unused, or defective merchandise.
Return Instructions: Please print off our Return and Exchange Form and use your original order number as the RMA number.
Exchange Instructions: Please include a short note on our Return and Exchange Form with regards the model and color bag that you would like to exchange with. We will charge or credit any difference in price for the exchange to your account. As a courtesy we do not charge any additional shipping for domestic or Canadian exchanges. On international exchanges we charge a discounted $40 fee for USPS exchange shipping.
Please email firstname.lastname@example.org if you need assistance with a Floto product you have received.
Thank You! Grazie