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Floto does its best to ensure that you are satisfied with every purchase. However, should any item fall short of your expectations for any reason, return it to us unused and we will refund your money or exchange it for your - whichever you choose.

FLOTO GUARANTEE:   Floto products are guaranteed for their natural life and to be free of manufacturing defects.   Our products are made from natural materials which can vary slightly in color and texture.   Slight variations in color are not considered defects but rather symptoms of the natural product.   Our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.  

WITHIN 60 DAYS OF RECEIPT:   Floto gladly accepts returns of unused, or defective merchandise purchased through our catalog and web site for a full refund of the item price.  

AFTER 60 DAYS OF RECEIPT: Floto will gladly make an exchange or issue merchandise credit for the price at the time of sale for unused, or defective merchandise.


Floto Imports Inc.

181 Marsh Hill Road

Orange, CT 06477


No RMA is required for returns but please include your packing slip, e-mail receipt, or contact information with the item. For exchanges please include a short note with the model and color bag that you would like to exchange with. We will charge or credit any difference in price for the exchange to your account. As a courtesy we do not charge any additional shipping for domestic or Canadian exchanges. On international exchanges we charge a discounted $35 fee for USPS exchange shipping.


Thank You! Grazie!