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Floto does its best to ensure that you are satisfied with every purchase. However, should any item fall short of your expectations for any reason, return it to us unused and we will refund your money or exchange it for your - whichever you choose.

Send returns and exchanges to:

Floto Imports Inc. l 181 Marsh Hill Road l Orange, CT 06477

No RMA is required but please include a short note with the model and color bag that you would like to exchange with.

For more details on returning or exchanging an item please see our full return policy

Repair Service

Floto products are guaranteed for their natural life. If, for some reason your item should require repair, we offer a repair service. The cost of the repair service is $25 for shipping, processing and handling. The labor and part charges are covered under warrantee.

Please send your repair item with a check for $25 (made out to Floto Imports) to:

Floto Imports
Attn: Repairs
181 Marsh Hill Road
Orange, CT 06477

Please be sure to write your return address on the parcel. If you have any special instructions include a note in the parcel.

 

Thank You! Grazie!